Shipping Policy

Last updated: July 16, 2026

Thank you for choosing Shinokimoon. We are committed to providing you with a transparent and efficient shipping experience.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Shipping Rates & Delivery Estimates

We are pleased to offer FREE SHIPPING on all orders to the United States and Australia.

• Estimated Delivery Time: 1–5 business days.

Please note: While we strive to ensure your package arrives within the estimated timeframe, these are estimates and not guarantees. Delays may occasionally occur due to carrier factors outside of our control.

Order Tracking

Once your order has been dispatched, you will receive an email notification containing your tracking number. Please allow up to 48 hours for the tracking information to become active.

Shipping Restrictions

Currently, we ship exclusively to the United States and Australia. If your address is ineligible for delivery, you will be notified during the checkout process.

Lost, Damaged, or Stolen Packages

If your package is lost, damaged, or has not arrived within the expected delivery window, please contact us at nicholas.james55@outlook.com within 14 days of the expected delivery date. We will investigate the issue with the carrier to resolve it for you as quickly as possible.

Address Accuracy

Please double-check your shipping address at checkout. Shinokimoon is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately so we can attempt to update the address before your order ships.

Contact Us

If you have any questions regarding your order or our shipping policy, please reach out to us:

Shinokimoon

Email: nicholas.james55@outlook.com

Phone: +61 8 6629 5404

Address: Australia Avenue, New South Wales 2577, Australia